• responsible for Answering Incoming Calls from Customers While Ensuring a High Level of Customer Service and Maximizing Productivity.
• resolve Basic Types of Customer Inquiries
• provide Excellent Customer Service to Customers By:
o quickly and Accurately Identifying and Assessing Individual Customer Needs and Taking Appropriate Action Steps to Satisfy Those Needs
o solve Problems Systematically, Using Sound Business Judgment and Following Through On Commitments
o responding to Customers in a Polite and Courteous Manner
o projecting Patience, Empathy, Caring and Sincerity in Voice Tone and Words
o establishing Rapport Over the Phone Quickly and Remaining Positive and Upbeat
o express Thoughts and Information Clearly and Succinctly
o inspiring Confidence and Positively Influence the Behavior, Actions, and Thoughts of Others
o communicating Unpleasant or Negative Information in a Tactful Manner
• ensure the Average Call Monitoring Score Meets or Exceeds Quality Standards
• ensure Proficiency in all Product Lines Instructed in Classroom Training
• consistently Meet Established Productivity, Schedule Adherence, and Quality Standards
• be Flexible, Adjust Quickly, and React Positively to Change
• demonstrate the Ability to Build and Maintain Productive Working Relationships with Others and Contribute as An Effective Staff
• establish and Maintain Control of Inbound Calls Using a Well-organized Call Structure
• special Projects as Required
• perform Special Assignments and other Duties as Required.
• possess Excellent Oral & Written Communication Skills.
• excellent Interpersonal Communication and Problem Solving Skills.
• strong Motivational and People Management Skills are Essential.
• proven Ability to Manage a Call Center Staff.
• successful Experience Delivering Excellent Customer Service.
• team Player; Innovative with Strong Analytical Skills.
• ability to Provide An Exceptional Standard of Quality with Strong Training Skills.
2 Lac To 3 Lac P.A.
ITES / BPO / KPO / LPO / Customer Service / Operations
0 - 1 Years
Higher Secondary, Diploma, Other Bachelor Degree
Customer Handling Customer Support Problem Solving
S.R. Recruiters Shop no-4 , Govt School Road,Sec-1