Customer Service Representative–rebel Northam(premium Email Support)

0 - 2 Years

Mohali


Job Description

Position Summary

to Assist the Customers in Solving Queries Related to Feedbacks, Requests, Complaints Etc. Ensuring Timely and Professional Responses to all the Queries, Requests & Complaints Received Enabling Satisfaction of the Customer


key Skills:
“customer Service Representative” Must Have
• outstanding Verbal, Written and Listening Skills(english)
• should Be Able to Clear Written Assessment: (90% Grade 1)
• versant Certified : Level 4 ( Usa Versant Email )
• understands Details of Several Functions to Provide Quality Service
• preferred 6 Monthsintl. Bpo Experience in Voice/email/chatcampaign– Preferred Email
• carefully Write/type Messages to Ensure Professional Tone
• assist Customers Via Email or Chat
• typing Speed 30 Wpm &90% Accuracy
• basic Knowledge Ofcab Service and Should Be App Savy
• good Comprehension Skills
• analytical & Probing Skills
• open to 24/7 Environment



job Description:
• need to Respond to Customer Via Email/chat – Free Hand ( Typing Speed 30 Wpm with 90% Accuracy )
• handle Queries and Complaints of Customers of Renowned Technology Company
• transaction Handling Services, Problem Solving Efficiency
• numerical Ability, High Level of Accuracy
• energetic, Friendly and Approachable Individuals Who that Understand the Importance of Great Customer Service
• responsible to Deliver High Quality and Productivity Results that Meet the Identified Targets
• ability Handle Tough Situation with Customer
• strong Ability to Multitask and Take Fast Decisions Independently
• maintains Composure and Patience with Customers
• correctly Follow and Implement Different Quality Standards/definition Documents



behavioral Competencies

• problem Solving – Ability to Find An Effective Solution in a Simple and Clear Manner. Should Proactively Keep the Customers and Stakeholders Informed About the Issue and Take Corrective Actions Accordingly
• customer Focus – Build Credibility with the Customer By Using Empathy and Should Patiently Resolve Even I

Salary 1 Lac 50 Thousand To 3 Lac P.A.
Industry ITES / BPO / KPO / LPO / Customer Service / Operations
Work Experience 0 - 2 Years
Qualification Other Bachelor Degree

Key Skills

Customer Handling Customer Support Problem Solving

Company Profile

Contact Person Vijay Kumar
Address S.R. Recruiters Shop no-4 , Govt School Road,Sec-1
Mobile 9040251010
Email ID support@srrecruiters.in




Contact Now

+91-9040251010