Customer Service Representative Voice/email- International BPO

0 - 2 Years

Mohali


Job Description

Communication Skills for Agent/customer Interaction:
(voice Based Program)
• Clarity of Speech in Language Supported By Agent (english and Hindi Mandatory)
• Strong Communication, Customer Service Attitude and Problem Solving Ability
• Rate of Speech Adaptable to Customer Conversation
• Extremely Good Grammatical and Sentence Formation Skills
• Good Vocabulary and Use of Common Phrasing in Language Supported By Agent
• Proficiency in Reading and Comprehending the Written English Language
• Attentive Listening – Able to Listen and Probe in Order to Recognize Important Information and Identity Customer Needs
• Patience to Resolve Complex Issues and Customer Demand Beyond Policies
• Negotiation Skills and Provide Effective Rebuttals to Objections Raised By Customers/ Callers
• Communication Skills Should Be Assessed Using Online / Voice Assessment Tool [versant or other Similar Tool] A. for Inbound Tech Program, Versant [or Similar other Tool] Score of 5 or Above is Required B. for Outbound and Non Tech Queues, Versant [or Similar other Tool] Score of 3 or Above is Required
(non Voice)
• Strong Communication, Customer Service Attitude and Problem Solving Ability
• Extremely Good Grammatical and Sentence Formation Skills
• Good Vocabulary and Use of Common Phrasing in Language Supported By Agent
• Proficiency in Reading and Comprehending the Written English Language
• Attentive Listening – Able to Listen and Probe in Order to Recognize Important Information and Identity Customer Needs
• Patience to Resolve Complex Issues and Customer Demand Beyond Policies

Salary 1 Lac 50 Thousand To 2 Lac 25 Thousand P.A.
Industry ITES / BPO / KPO / LPO / Customer Service / Operations
Work Experience 0 - 2 Years
Qualification Other Bachelor Degree

Key Skills

Customer Service Customer Support customer handling

Company Profile

Contact Person Vijay Kumar
Address S.R. Recruiters Shop no-4 , Govt School Road,Sec-1
Mobile 9040251010
Email ID support@srrecruiters.in




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+91-9040251010